Vodafone One Net Call Center is an innovative service that emerged from the collaboration between Microbase and Vodafone Business.
Vodafone One Net Cloud Call Center offers, in a simple way, the complex functions of an advanced Call Center and facilitates departments that manage a large volume of calls.
In addition to the features offered by Vodafone One Net solution, Vodafone One Net Cloud Call Center, which is based on the Exelysis Cloud platform provides:
• Smart management of incoming & outgoing calls
• Historical detailed statistics, but also real-time statistics
• Monitoring of quality and productivity indicators
• Interface with corporate systems (CRM, ERP, etc.) and information integration.