January 31, 2019 margarita

Microbase and Vodafone Business cooperation

Vodafone One Net Call Center is an innovative service that emerged from the collaboration between Microbase and Vodafone Business.

Vodafone One Net Cloud Call Center offers, in a simple way, the complex functions of an advanced Call Center and facilitates departments that manage a large volume of calls.

In addition to the features offered by Vodafone One Net solution, Vodafone One Net Cloud Call Center, which is based on the Exelysis Cloud platform provides:
• Smart management of incoming & outgoing calls
• Historical detailed statistics, but also real-time statistics
• Monitoring of quality and productivity indicators
• Interface with corporate systems (CRM, ERP, etc.) and information integration.