{"id":7536,"date":"2022-01-25T13:38:09","date_gmt":"2022-01-25T11:38:09","guid":{"rendered":"https:\/\/www.microbase.gr\/omilia-conversational-intelligence\/"},"modified":"2022-09-16T14:11:18","modified_gmt":"2022-09-16T11:11:18","slug":"omilia-conversational-intelligence","status":"publish","type":"post","link":"https:\/\/www.microbase.gr\/en\/omilia-conversational-intelligence\/","title":{"rendered":"Microbase, a Gold Partner of Omilia"},"content":{"rendered":"<p><span style=\"color: #ff6600;\"><strong>Microbase<\/strong><\/span> has been certified as a <strong>Gold Partner <\/strong>of <strong>Omilia Conversational Intelligence<\/strong>, bringing on to <strong>Exelysis Solutions<\/strong> the most advanced human-like human-to-machine communication experiences and technologies in the market.<\/p>\n<p><strong>Exelysis Natural Language Understanding (NLU) powered by Omilia<\/strong>, lies in the field of OmniChannel AI Conversation, which as a Self-Service Solution\u00a0uses AI to provide\u00a0enterprise-grade,\u00a0human-to-machine technology leading to unparalleled customer experiences.<\/p>\n<p><!--more--><\/p>\n<p><strong><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-7530 \" src=\"https:\/\/www.microbase.gr\/wp-content\/uploads\/2022\/09\/omilia-certification.png\" alt=\"\" width=\"695\" height=\"486\" srcset=\"https:\/\/www.microbase.gr\/wp-content\/uploads\/2022\/09\/omilia-certification.png 1014w, https:\/\/www.microbase.gr\/wp-content\/uploads\/2022\/09\/omilia-certification-768x537.png 768w\" sizes=\"auto, (max-width: 695px) 100vw, 695px\" \/><\/strong><\/p>\n<p>The speech recognition and natural language understanding (NLU) -of key concepts and intents- is already applied on the <strong>Microbase Exelysis<\/strong> platform and exploited by its customers of sectors such as financial organizations, telecommunications, infrastructure, telemarketing services, etc., worldwide.<\/p>\n<p>Aiming to help large enterprises improve the customer care experience, <strong>Exelysis NLU<\/strong> <strong>powered by Omilia<\/strong>, exploits the most updated technologies to overcome the IVR as a legacy experience, and rediscover it as the new, digital channel; being state-of-technology oriented.<\/p>\n<p>The &#8220;One Platform for All Channels\u201d covers Omni-Channel Customer Care with Voice &amp; Text for call center, mobile app, web chat, sms, smart speakers, social media, email; same impeccable conversational experience on all channels, redefining human-to-machine communication experiences.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Microbase has been certified as a Gold Partner of Omilia Conversational Intelligence, bringing on to Exelysis Solutions the most advanced human-like human-to-machine communication experiences and technologies in the market.<\/p>\n","protected":false},"author":6,"featured_media":7534,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-7536","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-company-news"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.1.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Microbase, a Gold Partner of Omilia - Microbase<\/title>\n<meta name=\"description\" content=\"Microbase has been certified as a Gold Partner of Omilia Conversational Intelligence, bringing on to Exelysis Solutions the most advanced human-like human-to-machine communication experiences and technologies in the market.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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