{"id":5653,"date":"2016-03-18T16:29:14","date_gmt":"2016-03-18T14:29:14","guid":{"rendered":"https:\/\/www.microbase.gr\/?p=5653"},"modified":"2021-09-27T18:08:32","modified_gmt":"2021-09-27T15:08:32","slug":"profarm-ae","status":"publish","type":"post","link":"https:\/\/www.microbase.gr\/en\/profarm-ae\/","title":{"rendered":"Communication automation project by Microbase for Propharm SA"},"content":{"rendered":"<p><strong>Microbase<\/strong> has successfully completed the automation of telephone communication for the drugstore PROFARM SA, based on the call management platform <strong>Exelysis Contact Center<\/strong>.<\/p>\n<p><!--more--><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-6511 size-full\" src=\"https:\/\/www.microbase.gr\/wp-content\/uploads\/2016\/03\/profarm_en.png\" alt=\"Profarm_pills_en\" width=\"828\" height=\"315\" srcset=\"https:\/\/www.microbase.gr\/wp-content\/uploads\/2016\/03\/profarm_en.png 828w, https:\/\/www.microbase.gr\/wp-content\/uploads\/2016\/03\/profarm_en-768x292.png 768w\" sizes=\"auto, (max-width: 828px) 100vw, 828px\" \/><\/p>\n<p>The automation includes interconnection with the ERP of the drugstore, automation of outgoing calls to the cooperating pharmacies, use of a voice portal for orders or scheduling of calls, as well as routing of calls based on the skills of the agents and the type of call.<\/p>\n<p>The above solution is the <strong>first integrated Pharmacy Warehouse communication solution<\/strong>, which ensures the best, fastest and highest quality telephone service of Pharmacies, with immediate results in increasing sales, reducing costs, increasing agents&#8217; productivity and improving customer satisfaction.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Microbase has successfully completed the automation of telephone communication for the drugstore PROFARM SA, based on Exelysis Contact Center&#8230;<\/p>\n","protected":false},"author":6,"featured_media":5658,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[48],"tags":[],"class_list":["post-5653","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-press-releases"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.1.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Communication automation project by Microbase for Propharm SA - Microbase % %<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.microbase.gr\/en\/profarm-ae\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Communication automation project by Microbase for Propharm SA - Microbase % %\" \/>\n<meta property=\"og:description\" content=\"Microbase has successfully completed the automation of telephone communication for the drugstore PROFARM SA, based on Exelysis Contact Center...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.microbase.gr\/en\/profarm-ae\/\" \/>\n<meta property=\"og:site_name\" content=\"Microbase\" \/>\n<meta property=\"article:published_time\" content=\"2016-03-18T14:29:14+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-09-27T15:08:32+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.microbase.gr\/wp-content\/uploads\/2016\/03\/pills-1300x867.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1300\" \/>\n\t<meta property=\"og:image:height\" content=\"867\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"margarita\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"margarita\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.microbase.gr\/en\/profarm-ae\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.microbase.gr\/en\/profarm-ae\/\"},\"author\":{\"name\":\"margarita\",\"@id\":\"https:\/\/www.microbase.gr\/en\/#\/schema\/person\/15914b99e5e613e659bf9368b49e760a\"},\"headline\":\"Communication automation project by Microbase for Propharm SA\",\"datePublished\":\"2016-03-18T14:29:14+00:00\",\"dateModified\":\"2021-09-27T15:08:32+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.microbase.gr\/en\/profarm-ae\/\"},\"wordCount\":116,\"publisher\":{\"@id\":\"https:\/\/www.microbase.gr\/en\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.microbase.gr\/en\/profarm-ae\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.microbase.gr\/wp-content\/uploads\/2016\/03\/pills.jpg\",\"articleSection\":[\"Press Releases\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.microbase.gr\/en\/profarm-ae\/\",\"url\":\"https:\/\/www.microbase.gr\/en\/profarm-ae\/\",\"name\":\"Communication automation project by Microbase for Propharm SA - Microbase % %\",\"isPartOf\":{\"@id\":\"https:\/\/www.microbase.gr\/en\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.microbase.gr\/en\/profarm-ae\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.microbase.gr\/en\/profarm-ae\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.microbase.gr\/wp-content\/uploads\/2016\/03\/pills.jpg\",\"datePublished\":\"2016-03-18T14:29:14+00:00\",\"dateModified\":\"2021-09-27T15:08:32+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.microbase.gr\/en\/profarm-ae\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.microbase.gr\/en\/profarm-ae\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.microbase.gr\/en\/profarm-ae\/#primaryimage\",\"url\":\"https:\/\/www.microbase.gr\/wp-content\/uploads\/2016\/03\/pills.jpg\",\"contentUrl\":\"https:\/\/www.microbase.gr\/wp-content\/uploads\/2016\/03\/pills.jpg\",\"width\":5472,\"height\":3648,\"caption\":\"Pharmaceutical. 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