The interworks.cloud™ project
COMPANY PROFILE
interworks.cloud™ is a leading cloud automation platform provider with two-decade experience in transforming traditional IT service businesses into powerful Cloud Solution Providers. interworks.cloud automates key cloud service processes, like provisioning and billing for IaaS and SaaS solutions. With more than 15 active functional integrations interworks.cloud helps businesses in 70+ countries boost their service portfolio and scale.
Moreover, interworks.cloud is a cloud service Distributor and Provider in Southeastern Europe. The company counts an extensive network of 400+ Cloud Resellers and 15 partnerships with leading software vendors, providing first-class 24/7 support. interworks.cloud also offers its own cloud services, including Cloud Servers, Databases, Backup, Security.
BUSINESS NEED & CONDITIONS
Always utilizing the most modern technology services, interworks.cloud covered its telecommunication needs with an IP technology call center and corresponding services. However, the great increase of remote working, the integration of the Microsoft Teams solution in all internal communication and the need for central management of the 6 telephone numbers inside and outside Greece, the 3 different IVRs and the 2 Fax numbers, led interworks.cloud to seek a total telecommunication cloud Solution for integrated telecommunication services, which would cover the above needs.
THE MICROBASE SOLUTIONS & APPLICATION
Microbase responded to the needs of interworks.cloud, offering a set of cloud Services, namely:
- The Cloud PBX Solution, a dedicated cloud call center, which manages the calls from all phone numbers and, through the different IVRs, routes them correspondingly.
- The Microbase Enterprise Voice Service, which connects the call center to Microsoft Teams and enables users to have their internal number on their Teams client, PC or mobile, wherever they are.
- The ePhone Telecommunication Services, with the routing of all geographical numbers in Greece and abroad, as well as the Fax to Email service.
BENEFITS FOR THE COMPANY
Utilizing the above Services, interworks.cloud integrated all its telecommunication functions and through the interface with Microsoft Teams, facilitated their use from anywhere. As a result, interworks.cloud:
- significantly reduced its telecommunication costs,
- reduced the complexity and the cost of its infrastructure,
- improved the management of incoming calls, with an emphasis on calls to the support department,
- increased the telecommunications availability of its users through their Microsoft Teams clients.