Exelysis is a new approach to communications. Deriving from the Greek words “exelixis” and “lysis“, which mean “evolution” and “solution” respectively, it is namely a fusion approach that sets new standards to your corporate communications.
Being flexible, readily available and cost-effective, with Predictive Dialing, a Modular IVR Platform, Advanced Call Queuing and Call Recording, Exelysis Contact Center is certain to change your perception on call center solutions.
A unified communications platform which comes to enhance and handle the operations of an Enterprise PBX:
- Enables automated handling of inbound and outbound traffic.
- Provides interfaces for real-time monitoring of all the aspects of its operation.
- Keeps detailed statistics for all associated activity.
- Provides feature rich functionality for 3rd party software integration.
Exelysis full set of features includes:
- Inbound Call Handling
- Outbound Call Handling
- Predictive Dialing
- Advanced Queuing
- Modular IVR Platform
- Call Recording
- Agent Management
- Campaign Management
- Advanced and analytical logging
- Real-time and Historical Monitoring and Statistics
- Handling of more than one Asterisk PBXs individually or in a cluster
- Multi tenant
- TDM / GSM / SIP Trunking Support