Microbase in cooperation with Exelysis offers the second edition of Exelysis Contact Center, a telecommunication services platform (CTI and Contact Center) targeting not only end customers with the need for a contact center solution but also CRM developers who want to add communication features to their software.
Specifically designed to cooperate with the Asterisk open source PBX, Exelysis Contact Center is a flexible and easily adjustable platform which allows the integration of Asterisk PBX with other software but can also be used independently as a strong tool of incoming call management for call centers and helpdesks and outbound calls with the use of the Predictive Dialing feature.
Especially the Predictive Dialing feature is a very strong component of the Exelysis platform, as its predictive algorithms, that produce such a number of outbound calls that an agent talk time rate of more than 90% is achieved, lead to a significant increase in a call center’s productivity.
Exelysis Contact Center is installed as a local network service and allows the connection of VoIP features to other applications. It also gives a selection of APIs in Microsoft .NET which can be used by CRM developers to integrate their platforms with the Exelysis platform and enjoy features like:
•    Agent management
•    Incoming queues management
•    Outbound call management (campaigns)
•    IVR creation, through a flexible modular system
•    Real time monitoring and extensive statistical reports

Exelysis Contact Center can also be used independently, in the place of the Asterisk Queue Manager, as a strong inbound call manager, with advanced agent management, call queuing, easy IVR creation, a real time monitoring template and a set of statistical reports.