Exelysis

Exelysis is a new approach to communications. Deriving from the Greek words “exelixis” and “lysis“, which mean “evolution” and “solution” respectively, it is namely a fusion approach that sets new standards to your corporate communications.

Being flexible, readily available and cost-effective, with Predictive Dialing, a Modular IVR Platform, Advanced Call Queuing and Call Recording, Exelysis Contact Center is certain to change your perception on call center solutions.

A unified communications platform which comes to enhance and handle the operations of an Enterprise PBX:

  • Enables automated handling of inbound and outbound traffic.
  • Provides interfaces for real-time monitoring of all the aspects of its operation.
  • Keeps detailed statistics for all associated activity.
  • Provides feature rich functionality for 3rd party software integration.

Exelysis full set of features includes:

  • Inbound Call Handling
  • Outbound Call Handling
  • Predictive Dialing
  • Advanced Queuing
  • Modular IVR Platform
  • Call Recording
  • Agent Management
  • Campaign Management
  • Advanced and analytical logging
  • Real-time and Historical Monitoring and Statistics
  • Handling of more than one Asterisk PBXs individually or in a cluster
  • Multi tenant
  • TDM / GSM / SIP Trunking Support